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If you're living in the US, there's a good chance you're using a phone on one of the four major carriers: Verizon, AT&T, T-Mobile, and Sprint. Sprint Corporation allowed illegal charges to be added to consumers' wireless bills, a process known as "cramming." The case was filed against Sprint and Verizon who must pay a combined $120 million in refunds and $38 million in penalties and investigative costs.

We can't help you if you're looking for Verizon Wireless to improve its coverage or service, or if you'd like them to carry more up-to-date devices (trust us, we'd like that too), but if you do run into issues with their customer service, we can help.

When I received the device in the mail I tried to activate it, but when I called in the 800 number I was told that the account had to be paid down before the Blackberry could be activated. In the next few months, 420,000 U.S. Cellular customers in the Midwest will find themselves without a mobile network.

Like most cell carriers, Sprint has some work to do when it comes to customer service. You'll end up with three great carriers with expensive data plans,” he said. Finally I told them I was not going to for the extended period of time on 5 phones. The manager of the store dialed some kind of secret magical number and handed me their phone to speak with some big chief, or the "king of Sprint", or whatever.

While Gleason wouldn't give any specific details on the exact amount of the discounts, he said they would take many forms: device discounts over Sprint's usual subsidies, trade-in fees for older phones, porting credits for making the switch and activation fee waivers.

For most plans, you can enjoy up to 3GB of high-speed data before speeds are throttled to 2G speeds. The customer service Bad customer service includes longer than normal wait times, rude representatives, and managers who can't really do much but say they will, to which nothing happens.

Be vigilant and ask how much the plan is AFTER the promotion ends, and remember it is not a contract” (with exception of any phones you purchase) they can change the pricing at will and do. In my case I was never even told the pricing I was getting was promotional, when I got a bill for two phones that was almost double what it had been they told me the promotional pricing ended”.

OK, let's compete for new customers-Verizon, AT&T, etc. It took me another 3 hours and 5 customer service representatives on May 25, 2007, when I called in to dispute charges that were made on the account I wasn't even aware I opened in March, 2007. Not only is the service horrible the customer service is poor I've been paying my bill on time and receiving poor service from calls being dropped to slow internet.

The employee there initially said she would see if there was something she could do, her manager came up and immediately barked at me: "No, we cannot do that!", I said that there was no incentive for me to stay if I had to pay a termination fee and he said "then leave." So I did, I switched to Tmobile and the money I am saving makes up for the termination fee in two months and their customer service has been incredible.

Sprint waives it if you sign up for your plan and buy your phone online. Yeah no customer service is what is ever expected but sprint is at the bottom of the pile without a doubt. Still, while I'm sticking with Sprint for now, I can't recommend the service to new customers given the way that they treat even folks who've been with them for a long time.

But it is one that flows out of MOST(not all) customers' choice to go with the lowest price - no matter how bad customer service is. And when the customers choose price over quality(Walmart is a prime example), the companies will usually control costs by cutting customer service(which is expensive due to labor costs).